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Refund Policy

At Alphiber, we strive to ensure customer satisfaction by offering high-quality fashion-related products, fabrics, machinery, and accessories. However, we understand that issues may arise, and we have outlined our refund policy to ensure a smooth resolution.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The product received is defective or damaged.
  • The item is significantly different from the product description.
  • The wrong product was delivered due to an error on our part.
  • The item is out of stock after purchase, and a replacement is not available.

Non-Refundable Items:

  • Fabrics that have been cut or used.
  • Machinery and equipment that have been installed or used.
  • Any product that is not in its original condition, packaging, or has missing parts.

2. Refund Request Process

To request a refund, follow these steps:

  • Contact our customer support team within 10 days of receiving your order at sales@alphiber.com .
  • Provide your order number, proof of purchase, and clear images of the product showing the issue.
  • Our team will review your request and respond within 10 business days.

3. Refund Processing

  • Refunds will be processed to the original payment method used during the purchase.
  • The refund amount may exclude shipping fees unless the return is due to an Alphiber error.
  • You are responsible for safeguarding your account credentials. Any activity performed using your account is your responsibility.
  • We reserve the right to suspend or terminate accounts that provide false information or engage in fraudulent activities.

4. Return Shipping

  • If a return is required, customers may need to return the item in its original packaging.
  • Alphiber may provide a prepaid return shipping label for eligible cases.
  • If the return is due to customer preference (e.g., change of mind), the customer will bear the return shipping cost.

5. Contact Us

For any refund-related inquiries, please contact our support team:

  • Email: sales@alphiber.com

Alphiber reserves the right to update or modify this refund policy at any time. Please check this page regularly for any changes.

Thank you for choosing Alphiber for your fashion and business needs!

1. Introduction

Welcome to Alphiber, a B2B eCommerce platform that connects businesses with high-quality fiber, fashion products, industrial machinery, and other related items. By accessing and using our website (the "Site"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please refrain from using our Site.

These Terms govern your access to and use of our services, including product purchases, payment processing, and interactions with suppliers. Please read these Terms carefully before using our Site.

2. Eligibility

  • Alphiber exclusively serves businesses, wholesalers, and manufacturers. Individual consumers are not permitted to use our services.
  • By registering an account, you confirm that you are an authorized representative of a legitimate business entity.
  • You must comply with all applicable local, national, and international laws while using our Site.

3. Account Registration

  • To access certain features and make purchases, you must create an account.
  • You must provide accurate business details, including company name, tax identification number, and valid contact information.
  • You are responsible for safeguarding your account credentials. Any activity performed using your account is your responsibility.
  • We reserve the right to suspend or terminate accounts that provide false information or engage in fraudulent activities.

4. Orders & Payments

  • Orders placed on Alphiber are subject to supplier availability, pricing adjustments, and acceptance.
  • All prices are displayed in the applicable currency and may include taxes, shipping fees, or other charges.
  • Payments must be completed using authorized payment methods such as bank transfers, credit/debit cards, or digital payment platforms.
  • If an order is canceled due to non-payment, product unavailability, or fraudulent activity, Alphiber will notify the buyer.
  • Any chargebacks, payment disputes, or fraudulent transactions may result in the suspension of your account.

5. Shipping & Delivery

  • Delivery timelines depend on the supplier, logistics provider, and buyer’s location.
  • Buyers are responsible for providing accurate shipping details to avoid delays or non-delivery.
  • Once an order is shipped, Alphiber is not responsible for any damage, loss, or delays caused by third-party logistics providers.
  • Customs clearance, import duties, and taxes are the buyer’s responsibility.

6. Product Listings & Intellectual Property

  • All product descriptions, images, and specifications are provided by sellers. Alphiber does not guarantee the accuracy of this information.
  • Any unauthorized copying, reproduction, or distribution of content from Alphiber is prohibited.
  • If you believe your intellectual property rights have been violated, please contact us with appropriate documentation.

7. Prohibited Activities

Users must not:

  • Engage in fraudulent transactions or deceptive practices.
  • Use Alphiber to sell counterfeit, illegal, or prohibited goods.
  • Upload viruses, malware, or other harmful content.
  • Impersonate another business or misrepresent their identity.
  • Violate any applicable trade regulations, customs laws, or intellectual property rights.

8. Data Protection & Privacy

  • We collect and process business and personal data in accordance with our Privacy Policy.
  • Your information is used for order processing, account management, and improving our services.
  • We do not sell or share your data with third parties except for necessary service providers.

9. Changes to Terms

  • Alphiber reserves the right to update or modify these Terms at any time. Significant changes will be communicated to registered users.
  • Continued use of our Site after modifications constitute acceptance of the revised Terms.